FAQ

To track the status of a shipment, from pickup to delivery, with real-time tracking information, click on Track  Shipment and enter a tracking number (PIN) or reference. You can also contact us through Live Chat or our Customer Support Centre.

 All the couriers offer insurance up to $100.00. Should you require additional coverage Swift Express Online offers in house insurance at a rate of $1.25 per $100 of insurance purchased. This can be requested at the time of creating the shipment. Please contact us  for more details on our in-house insurance program.

 If you have a shipment that is on hold at the border due to custom clearance, contact Swift Express Online customer service and we will help you determine what steps need to be taken for the package to clear customs. Often some additional information is required in order to resolve the situation.

If a shipment is delayed due to bad weather it will be delivered at the next available time. Please note that express shipments are given priority over ground shipments if there is a backlog. The couriers do not credit the shipping costs for anything that is delayed due to natural causes.

 If your shipment was not picked up for any reason, the driver does not automatically come back the next day. It is important to contact Swift Express Online customer service to let us know that your shipment was not picked up. If necessary, we can contact the courier to find out why. We will also be able to reschedule the pick-up for you.

Only if your shipment is shipped with a standard or Ground service. All Air shipments are automatically cleared by the selected courier to ensure express service.

If you require any type of courier supplies (i.e. envelopes or boxes) you can email info@swiftexpressonline.com and we will place the order with the couriers for you.

To have your shipment redirected to a different address, please contact us via Live Chat or through our Customer Support Centre.